Terms & Conditions 

Check-In Time after 2:00 PM | Check-Out Time 12 Noon

 

 

The Owner of River Valley House accepts no responsibility for personal injury to or illness of the Guest and/or his/her invitees, or loss of or consequential loss or damage to their property, or for other matters over which the Owners has no control.

Any agreement is made on the basis that River Valley House is to be occupied by the guests for a holiday, and the guests acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

The guest agrees that the property shall not be used for any illegal or commercial purpose, including subletting.

Bookings cannot be accepted from persons under 18 years of age. Group bookings of single sex parties are not allowed unless special arrangements are made by the Agency with the Owner. (Safety deposits may be required).

A deposit of 25% of the cost of the rental must accompany the booking. No bookings are valid until confirmed by River Valley House in writing.

 

Once a booking is confirmed by the Agency, the Guest is responsible for the full balance of the cost of the holiday. This shall be paid no later than 15 days before the booking is due to commence. If the Agency does not receive all payments due in full and on time, the Agency reserves the right to treat a booking as canceled by the Guest.  In this case, the cancellation charges set out below will be payable.

Parties or meals or events catering to outside guests and with numbers in excess of those declared at the time of booking are not permitted except by prior and special arrangement.  Permission for such events will be at the discretion of River Valley Houses’Owners / manager and should be requested at the time of booking.  The Owners reserves the right to make an extra charge for such agreed events.

The Guests shall keep River Valley Houses property and all furniture, fixtures, fittings, and effects in or on the property in the same state of repair as at the commencement of the holiday, and shall leave River Valley House in the same state of cleanliness and general order in which it was found.

 

The Guests must report and pay to the Owners of River Valley House the cost of any damage or breakages made during their holiday occupancy.

The Guests right to occupy the Property may be forfeited without compensation if:-

More people than declared at the time of booking or before the commencement of the holiday to the agency and/or the number the Property holds, take up occupation or attempt to take up occupation.

Parties, events or meals catering to outside guests or to more than the number of holidaymakers declared at the time of booking take place without the Owner’s expressed permission.

Overnight guests are entertained without the Owner’s express permission.

Any activity is undertaken which is illegal or may cause unreasonable damage, noise, behavior or disturbance.

The Owner reserves the right to alter or withdraw without prior notice facilities and/or amenities which have been advertised, where reasonably necessary due to repairs, maintenance or any other circumstances beyond their control. 

River Valley House Owners reserve the right to require the Guest to sign a disclaimer or indemnity form indemnifying the agent and/or owner against any injury or loss suffered by the Guest during their stay at the property. It is a condition of booking that the Guest signs this form, and failure or refusal to do so may result in The Guests right to occupy River Valley House. The guest being forfeited immediately and without compensation.

 

Complaints 

In the event that the Guest believes that there is a cause for complaint or experiences any problems, the Guest must immediately inform the staff at the property and then the property owner or manager.  Any verbal notification must be put in writing and sent by email or SMS to the property owner or manager at once.

The staff or owner or manager of the property must be afforded the opportunity to address the issue raised immediately, and only thereafter should the issue be reported to the Agency if required.  It is important that the issue is raised during the holiday while the Guest is still at the Property so that an on-the-spot investigation can be made if necessary and remedial action by staff, owner, management or agent taken if required.

Until the owner, manager or agent is informed about a problem or complaint, they cannot begin to resolve it. If the Guest believes that there is cause for complaint or that a problem needs to be resolved, it is not reasonable to take no action during the holiday but to write a letter of complaint afterward.

In no circumstances will complaints be considered after the holiday has ended when the Guest or Holidaymakers have failed to report any issue to the owner, management or agent during the holiday, or when the Guest or Holidaymakers have denied the staff, owner, management or agent the opportunity of investigating the issue and endeavoring to remedy matters during the holiday.

Neither the Owner nor the Agency will be liable for any additional costs incurred or claimed by a Guest should he/she decide to vacate the property prior to the booked departure date.

The Owner or his representative shall be allowed access to the Property at any reasonable time during any holiday occupancy.

Neither the Agent nor the Owner can be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond the owner’s control.

 

Health & Safety

River Valley House accepts no responsibility for any death, injury, illness or loss, or loss of or consequential loss or damage to their property, suffered by any Guest or holidaymaker which is caused by any domestic or wild animal or insect.

The swimming pool at River Valley House is available for guests’ use – this carries its own inherent risks. River Valley House, it's staff, manager or agent accepts no responsibility for any death, injury or loss, or loss of or consequential loss or damage to their property, suffered by any Guest or holidaymaker as a result of use of or connected with the swimming pool, which holidaymakers shall use at their own risk. Children are not permitted to use the swimming pool at any time without close supervision by a responsible adult.  The Guest must ensure that he/she and all holidaymakers take great care when using or being near the swimming pool at the property.  The Guest should for example make sure that he/she and all holidaymakers are aware of the depth (including the location of any change of depth) and layout of the pool (including infinity edges) by physically checking it prior to use.  All persons should walk rather than run around or near the pool and ensure that nobody enters it while under the influence of alcohol. The Guest must check the pool every day before use and report any apparent defects at the time to the staff, manager or owner of the property.  The Guest must be aware that there is no lifeguard at the pool. 

River Valley House is located in large gardens, farmland or grounds and holidaymakers must take great care when exploring these. The grounds may contain drops, a dam, slopes and/or uneven grounds or paths or steps that carry their own inherent risks and therefore children need to be closely supervised there.  There may be uneven and slippery surfaces when wet which may not be suitable for the elderly or people with limited mobility.  Holidaymakers should take extra care when using these and ensure that children are never left unsupervised.  Children must not be allowed to climb on any railings or fences or walls or parapets or ladders. The agency has no liability for any death or personal injury arising from the use of or connected with such gardens, grounds, paths, steps, terraces, balconies, verandas, staircases or ladders.

 

Medical

It is recommended that all holidaymakers take medical advice from their doctor before traveling.  It is a condition of booking that guests possess adequate medical and travel insurance. As a minimum, this should include cover for medical expenses, personal accident, evacuation and/or repatriation in the event of illness or accident, loss or damage to/of personal possessions or money, cancellation charges and legal liability to any third party. Your acceptance of these Booking Conditions will be treated as confirmation that every member of your party has such insurance or will obtain it prior to departure. We reserve the right to ask for further evidence that you have purchased comprehensive insurance cover.  Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

Travel & health documents, passports & visas 

It is the Guest’s and holidaymakers’ responsibility to ensure that they are in possession of all necessary travel and health documents.  All costs incurred in obtaining such documentation must be paid by the holidaymakers. The agency cannot accept any liability if guests are refused entry onto any transport or into any country due to failure on their part to carry correct documentation.

The above Booking Conditions will apply to all confirmed bookings.

 

 

Cancellation Policy

Cancellation fees apply. 25% of the total booking cost is payable if canceled up to 15 days prior to arrival. 75% of the total booking cost is payable if canceled from 15 up to 7 days prior to arrival and 100% is payable if canceled within 7 days of arrival. 

GET IN 
TOUCH

River Valley House, Nanyuki, Kenya 

Tel: +254(0)719499865 |

Email: enquires@rivervalleyhouse.com

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